Excellence Defined
http://en.wikipedia.org/wiki/Excellence

Stakeholder Defined
http://en.wikipedia.org/wiki/Stakeholder

National Center for Health Workforce Analysis
http://bhpr.hrsa.gov/healthworkforce/

Practicioner Data Banks
http://bhpr.hrsa.gov/dqa/

Overview of BLS Productivity Statistics
http://www.bls.gov/bls/productivity.htm

Operations Management Center
http://www.mhhe.com/omc/index.html